Terms & Conditions

COMPANY INFORMATION

Summary of our company information, registered office and trading names.

DEPARTMENT OF COFFEE AND SOCIAL AFFAIRS

DOCASAUK LTD is a registered company in England and Wales and is incorporated under English law. The registered address of DOCASAUK LTD is Unit 12 Cowes Yacht Haven, Cowes, Isle Of Wight, United Kingdom, PO31 7AY. The company registration number is 12681765. The VAT number is GB 352080918.

TRADING NAMES

In addition to Department of Coffee and Social Affairs, we also trade under the names of our shops.

COFFEE CARD TERMS & CONDITIONS

Terms and conditions in relation to our Coffee Card.

The Department of Coffee and Social Affairs Coffee Card can be purchased both online from departmentofcoffee.com and in store from our shops.
The scheme is managed by Department of Coffee and Social Affairs Limited.
Department of Coffee and Social Affairs Coffee Cards may be used for making purchases, including coffee and other hot beverages, food and retail products, from our shops.
The cards should be treated like cash.
Department of Coffee and Social Affairs has no liability for lost, stolen or damaged Cards once responsibility of ownership has passed to the customer at time of collection or delivery.
Please check for accuracy when using your Card. Any discrepancies must be notified immediately.
Cleared payment is required prior to the posting your Card. Cards are typically sent within two working days of payment clearance and are subject to our standard delivery targets.
Balances are not-refundable.
Department of Coffee and Social Affairs Coffee Card purchases are also subjects to our standard Online Shop terms and conditions of sale and our Delivery, Returns and Exchanges procedures.
Department of Coffee and Social Affairs Coffee Cards must be maintained to remain current. Cards not used for a period of greater than 12 months may be cancelled.

ELECTRONIC COMMUNICATIONS

Terms in relation to communication via email and other electronic formats. When you interact with us on our sites, pages and profiles or send us emails, you are communicating with us electronically. We may communicate with you by email, phone or by posts on our websites, pages or profiles. Department of Coffee and Social Affairs regularly uses email and other electronic communications to correspond internally and with employees, suppliers and other parties such as interested members of the public. In many cases, communications are intended for specific recipients. All addressed communications are provided in confidence and are not to be communicated to a broader audience. If you are the unintended recipient of an addressed communication from Department of Coffee and Social Affairs, its shops, staff or associated parties, you should inform the sender and delete all copies of the communication. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing insofar as to not affect your statutory rights.

WEBSITE INFORMATION AND TERMS

Information and terms of accessing website owned by Coffeesmiths and our profiles and pages on third party sites.

ABOUT THE TERMS

Access to and use of our websites both within the UK and internationally is provided by Department of Coffee and Social Affairs Limited. Access to and use of our profiles and pages on third party sites are provided by third parties and governed by their terms in addition to our own terms.

Department of Coffee and Social Affairs Limited operates:

– departmentofcoffee.com

– speakeasycoffee.co.uk

– libertyofnortonfolgate.co.uk

– chancerycoffee.co.uk

– toniccoffeebar.co.uk

and maintains a range of profiles and/or pages on third party websites, including:

– facebook.com

– twitter.com

We provide regular updates via these profiles and pages, so they are a good way to stay in touch with us. We invite you to connect with us on our profiles or pages. No other website or pages using the term Coffeesmiths, or any other of our trademarks is directed associated with The Coffeesmiths Collective Limited.

TERMS OF USE

The terms of access and use of our websites, profiles and pages on third party sites are:

Terms

By using our websites, pages or profiles on third party sites, you agree to be bound by these terms, which shall take effect immediately on your first use of one of our sites, profiles or pages on a third party site. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to our sites, profiles or pages.
Department of Coffee and Social Affairs Limited may change these terms from time to time and so you should check these terms regularly. Your continued use of our sites, profiles or pages will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website and our profiles and pages on third party sites.

Use of our site, profiles and pages

You agree to use our sites, profiles and pages only for lawful purposes, and in a way that does not infringe on the rights of, restrict or inhibit anyone else’s use and enjoyment of our sites, profiles and pages on third party sites.
We offer our sites, profiles and pages and their contents solely for personal, non-business-to-business use, including the online purchase of merchandise. No materials from this site may be copied, reproduced, downloaded, or distributed for anything other than personal, non-commercial use.

Intellectual property

Unless otherwise noted, all material appearing on this site, including images, text, designs, logos, graphics, software, and the selection, assembly, and arrangement of these elements, are the property of The Coffeesmiths Collective. Any unauthorised use of this site may violate copyright, trademark, and/or other applicable laws and could result in criminal penalties. There are other trademarks mentioned within this site that are the property of other owners. You should contact the respective owners for more information regarding their trademarks.

Contributions to The Coffeesmiths Collective

By sharing any contribution (including any text, photographs, graphics, video or audio) with Department of Coffee and Social Affairs you agree to grant to Department of Coffee and Social Affairs, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for our communications.
Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.
In order that the Department of Coffee and Social Affairs can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give the Department of Coffee and Social Affairs permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.
We normally show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible. Department of Coffee and Social Affairs may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.
If you do not want to grant Department of Coffee and Social Affairs he permission set out above on these terms, please do not submit or share your contribution to our site, profiles or pages on third party sites.

Blog posts, feeds and comments

In order to participate in and contribute to selected sections of our website, you may be required to register personal information with WordPress. If you have any questions regarding this personal information, should check our Privacy Policy.
You agree to use blog posts, feeds, and comments in accordance with the following rules. These apply across all our maintained sites, profiles and services. You should, however, also read the other sites’ specific terms of service as there may be additional terms of service.

– Please remember that any information you disclose in a public forum or community areas becomes public information and is immediately accessible to other users, so it is important for you to carefully consider what, if any, personal information you reveal in these areas.

– Contributions must be civil, tasteful, spam-free, lawful and free from advertising or promotion.

– The Coffeesmiths Collective reserves the right to delete any contribution, or take action against any login or registration, at any time, for any reason.If you’re under 16:

– Please get a parent’s or guardian’s permission before taking part in any discussion on either departmentofcoffee.com or our profiles and pages on third party sites.

– Never reveal any personal information about yourself or anyone else (for example, school, telephone number, your full name, home address or email address).

If you feel that a post or comment is in breach of these rules, please contact shop@departmentofcoffee.com

Disclaimers

Some of the content posted on our sites, profiles and pages is created by members of the public. The views expressed are theirs and unless specifically stated are not those of Department of Coffee and Social Affairs . A number of person(s) associated with Department of Coffee and Social Affairs are also able to post comments on our sites, profiles and pages. The views expressed are theirs and unless specifically stated are not those of the Department of Coffee and Social Affairs. The Department of Coffee and Social Affairs is not responsible for any content posted by members of the public on our sites, profiles or pages or for the availability or content of any third party sites that are accessible from our site. Any links to third party websites from our site do not amount to any endorsement of that site by the Department of Coffee and Social Affairs and any use of that site by you is at your own risk.
The Department of Coffee and Social Affairs does not warrant that functions available on our site will be uninterrupted or error free, that defects will be corrected, or that our sites or the server(s) that makes them available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

General

These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.

TERMS AND CONDITIONS OF SALE

Terms and condition for purchases from our online shop and other mail order methods.

SHIPPING DESTINATIONS

Department of Coffee and Social Affairs primarily sells to United Kingdom and European Union addresses. We are only able to accept orders in this region through the online shop. We are able to ship select items, by prior arrangement, to key international destinations. For full information on delivery destinations, methods and time frames, as well as our return and exchange process, please read our Deliveries, Exchanges & Returns information.

TAXES & DUTIES

VAT is applied to relevant products on orders to the UK and all EU destinations. You will automatically be emailed a VAT receipt. For destinations outside of the European Union, we may be able to sell products excluding VAT. Any VAT charges are clearly shown in your quotation. However, import duties might apply on the product’s entry to the destination country. You are responsible for all import duties, taxes and any administration charges. These charges vary by country and we recommend you contact your local customs office for specific information.

INSURANCE

Department of Coffee and Social Affairs takes out insurance for products in transit until it is delivered to you. At this point responsibility for your items passes to you. If you are not the receiver of your purchase – for example, in the case of a gift order – then the person who receives the package at the delivery address is responsible for the items. If your items are damaged in transit, please email shop@departmentofcoffee.com

CANCELLATION

You are able to cancel your order any time up to the point of shipping for a full refund. To cancel your order, please email us at shop@departmentofcoffee.comIf your item(s) have already been shipped you will be required to return the items under the Returns Process.

REFUNDS

If you are not satisfied with your purchase, it is possible to return the item(s) for exchange or a refund. Items must be returned to us in saleable condition within 14 days of delivery with a copy your receipt. Please read the Exchange and Return Process, which form part of these terms and conditions. Refunds will be issued to your original payment method within 14 days of receipt. We are commonly able to process refunds in five working days. Please note that we are not able to refund or credit shipping charges and that we are only able to accept returns of coffee if it is defective. This does not affect your statutory rights. For options on how to return or exchange items, please read Deliveries & Returns.

AMENDING OR CANCELLING COFFEE SUBSCRIPTIONS

To amend the delivery address of your Coffee Subscription, please email us at shop@departmentofcoffee.com. Please note we may require proof of address to re-direct your Coffee Subscription and that amends should be provided at least 14 days before the end of the month for the following month’s delivery. You are able to cancel your Coffee Subscription at any time. Please note that there is a cancellation fee, which is calculated at half of the balance remaining of your Coffee Subscription. For example, if you cancelled after eight deliveries of a 12 month subscription, we would calculate four twelfths of the subscription price and deduct one half to calculate your refund.

AMENDING OR CANCELLING COFFEE SCHOOL BOOKINGS

Coffee School bookings can be amended, changed (subject to availability) or transferred up to 14 days before the class. Changes inside 14 days are not possible as classes are small and we have to book and allocate significant resources to make the classes possible. Coffee School bookings may be cancelled up to 30 days before the class for a full refund. Requests for amends, transfers or cancellations can be made by emailing us at shop@departmentofcoffee.com So we can confirm your identity, please use the email you used to make the original booking. If you are wishing to amend or transfer your class and your preferred date is not available, we will issue an online shop voucher for the value of the booking so that you can easily re-book.

COFFEE CARD TERMS AND CONDITIONS

Coffee Card purchases are also subject to the Coffee Card Terms and Conditions.

PERSONAL INFORMATION

When you purchase items in our online shop, we gather information about you to process and fulfil your order. This information is gathered and stored in accordance with our Privacy Policy.

PAYMENT PROCESSING AND DATA PROTECTION

Payments are processed by PayPal Europe. Department of Coffee and Social Affairs does not store your debit or credit card information. Please be aware that transactions are subject to PayPal’s terms and conditions and that PayPal may collect and store personal information about you. For information on PayPal’s terms and privacy policy, please refer to their website.